Archived: Who Cares Homecare Limited

People we spoke with were generally really positive about the care the staff provided. One person said "The staff are lovely and gorgeous and they help me with what I need". Another person said "I really like the staff they are very kind and caring" .Two of the six people commented that the standard of care varied between different staff. We found that new staff worked alongside experienced staff for a time and the standard of work was regularly monitored by senior staff having carried out spot checks.

People said they had been asked for their consent and agreement before care had taken place. We found that staff understood the need to gain people's consent and their consent had been recorded in the records we saw.

We found that people's needs had been assessed, planned for and delivered appropriately. The risks associated with peoples care had been assessed and staff took actions to minimise these risks.

We found that there were suitable arrangements in place, and staff had received training, to appropriately support people with their medicines.

We found that the staff had been appropriately supported and trained to carry out their roles.

People told us they had been given the information they required to make a complaint or comment.

People told us that they had received enough information about this agency to understand the care that was provided. People said they had been involved in developing their care plans and the staff always read these so they understood the care that was required to suit people's needs.

We found the assessments and the care plans contained detailed information which enabled the staff to understand people's needs and preferences.

People told us the staff generally arrived on time and they were informed if staff would be very late. People told us they liked the fact that they generally had the same team of staff providing their care.

We found that the staff were able to describe the care people required and they had generally received appropriate training to deliver that care.

One person told us they had taught the staff how to provide certain aspects of their care. Therefore, the provider should consider further staff training in specific care needs.

People told us they had opportunities, through regular surveys or reviews, to share their views about the service and how it could be improved.

People said they felt safe whilst care was being delivered and we found that the staff understood their responsibilities to protect people from abuse.