Archived: Fearnhead Dental Surgery

Patients told us they were given information about their treatment options and costs and confirmed they understood what to expect before consenting to treatment. Comments received from patients included: 'I have always been made aware of any charges I will have to pay' and 'My dentist explains my treatment options and the cost of any treatment before I agree to any dental work.'

Patients spoken with during our visit were complimentary of the standard of care and treatment they had received and confirmed their privacy and dignity was respected. Comments received included: 'I've always been treated well and have no complaints'; 'I have been a patient at this practice for about twenty years. I have never had any concerns about the treatment I've received and I've noticed positive progress in that time'; 'It has always been a good place to come to. The owner has invested and updated the practice in recent years' and 'I have every confidence in my dentist and the treatment room is always spotlessly clean. The staff are caring and attentive people.'

Patients spoken with reported that they had no complaints or concerns about the service and systems were in place to safeguard the welfare of people using the service.