25 November 2014
During an inspection in response to concerns
We gathered evidence to answer two of our key questions:
Is the service safe ?
Is the service well led?
This is a summary of what we found, using evidence obtained via observations, speaking with staff, speaking with people who used the service and looking at records:
We found the clinic had safely and effectively recruited and employed staff. All required pre employment checks had been undertaken. Checks had been made with professional bodies to ensure staff were registered and fit for clinical practice.
Patients were spoke with during the visit were complimentary about the care and treatment they received. Patients said it was very easy to get an appointment to see a GP and Dentist. We were told staff were friendly and that it made a big difference when staff spoke in their own language.
Staff said they were given the opportunity to attend training and to undertake the mandatory continual professional development programmes as required.
We found the service to be well managed, with systems in place for the monitoring of quality and safety.