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Archived: Paddington Medicentre

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Inspection report

Date of Inspection: 8 November 2013
Date of Publication: 13 December 2013
Inspection Report published 13 December 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 8 November 2013, observed how people were being cared for and talked with staff.

We spoke to one person who used the service.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. A medical history was taken from the person receiving treatment, which included details of any allergies and medication they were taking. These were discussed with the person during their consultation.

All people were assessed by the doctor who determined whether it would be safe for them to undergo the proposed treatment or procedure. The service was not appropriate for people who required treatment for long term medical conditions, such as raised blood pressure or diabetes. This was because the service was not able to follow up on missed appointments or provide long term supervision, advice and support of treatments. However, we were told that this was explained to people. We spoke with one person who used the service and read seven feedback forms. Comments on the forms included “thank you for friendly and excellent care” and that treatment was “great and easy”.

There were emergency policies and procedures in place to deal with foreseeable emergencies. Administrative staff had received basic life support training which was undertaken every three years. There was always a doctor present who had intermediate life support training. There were emergency drugs and equipment available which was checked every month.

There were arrangements for people out of hours. The practice was run as part of a chain of clinics. The doctor explained that people could be seen at another practice out of hours and the contact details were on the clinic’s answer phone message. The answer phone message also included the details of a 24 hour service which could also be contacted in the event of an emergency.