You are here

Archived: Paddington Medicentre

All reports

Inspection report

Date of Inspection: 8 November 2013
Date of Publication: 13 December 2013
Inspection Report published 13 December 2013 PDF

Overview

Inspection carried out on 8 November 2013

During a routine inspection

We spoke with one person who used the service, looked at the results of two �mystery shop� reports, the results of a feedback survey conducted in May 2012 and seven feedback forms from August to November 2013. People were satisfied with the care and treatment they had received. They felt the procedures had been explained well and found the written information provided comprehensive. Consent had been obtained by the most appropriate person.

Care was planned in a way to ensure people's safety. People were assessed by the doctor to determine whether the treatment requested would be suitable. People were given advice and information. There were procedures in place to deal with medical emergencies.

People who use the service were protected from the risk of abuse because the provider had suitable arrangements in place to safeguard people.

There was a complaints policy in place and people were given information on how to make a complaint. The person we spoke with and the results from the staff survey was complimentary about staff.