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Archived: Paddington Medicentre

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Inspection report

Date of Inspection: 26 November 2012
Date of Publication: 1 December 2012
Inspection Report published 1 December 2012 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 26 November 2012, talked with staff and received feedback from people using comment cards.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual treatment plan. Each person had a consultation with the doctor or nurse prior to any treatment and this included taking a detailed medical history. If needed, and with their consent, people would be referred to their general practitioners for follow up.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. The service was not appropriate for people who required treatment for long term medical conditions, such as raised blood pressure or diabetes. This was because the service was not able to follow up on missed appointments or provide long term supervision, advice and support of treatments.

We saw evidence that staff take account of published research and guidance. The provider updated clinical protocols in line with published guidance, for example in provision of treatment and advice for sexual health.

There were arrangements in place to deal with foreseeable emergencies. There was an emergency trolley and emergency drugs in place. Staff had received resuscitation training and there were protocols for staff in the event of a medical emergency.