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Archived: Paddington Medicentre

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Inspection report

Date of Inspection: 26 November 2012
Date of Publication: 1 December 2012
Inspection Report published 1 December 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 26 November 2012, talked with staff and received feedback from people using comment cards.

Our judgement

People’s privacy, dignity and independence were respected. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service were given appropriate information and support regarding their treatment. People received information from a variety of sources such as the provider's website and leaflets in the service which detailed costs of consultations and treatments. There was an opportunity for people to return for further appointments if required.

People were invited to complete feedback forms following an appointment. The last report from feedback from May 2012 showed that people were positive about being involved in decisions about their treatment. They were all satisfied that the doctor would keep information about them confidential.

People valued the convenience of appointments without prolonged waiting times. They could discuss their individual needs with a doctor or nurse and this included information about diagnostic tests and travel vaccinations. People received treatment in private rooms. A chaperone was always available and people could choose an appointment with a male or female doctor.