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Archived: Paddington Medicentre

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Inspection report

Date of Inspection: 26 November 2012
Date of Publication: 1 December 2012
Inspection Report published 1 December 2012 PDF

Overview

Inspection carried out on 26 November 2012

During a routine inspection

We were unable to speak with people using the service as no one had an appointment during our visit. We saw feedback from the last report from May 2012 from a patients' survey. People were positive about their experience of Paddington Medicentre. They valued a quick and convenient appointment system and said that staff were helpful, explained their condition and treatment and involved them in making decisions. One person had commented that "their health had improved 100%".

Staff were well trained for their roles and received supervision and appraisal. They were supported by the provider's systems and policies. There were processes to assess each person's suitability prior to any treatment. There were effective systems in place to reduce the risk and spread of infection. Staff had been trained in infection control and for emergency situations. The provider had systems to review and monitor the quality and safety of the service provided.

In this report the name of a registered manager appears who was not in post and not managing the regulated activities at this location at the time of the inspection. Their name appears because they were still a registered manager on our register at the time.