Archived: Cultural Dignity 'n' Care

We spoke with one person and three relatives of people who used the service. We also spoke with three members of staff and the registered manager who supported the people who used the service. During the inspection we visited a person's home to examine the records held by them and to seek their views of the service.

The people and relatives we spoke with who used the service generally provided positive feedback regarding their experience of the service. Comments included 'I can't manage on my own and they help me manage. They do what I want'.

People told us that they were involved in discussions about their care and support. There were arrangements in place that demonstrated that consent had been provided in relation to the care received. The people we spoke with were aware of the location and content of their care plan.

Staff were provided with training appropriate to their role and were regularly supervised. The staff members we spoke with felt well supported by their manager and the training programme provided.

Recruitment procedures protected people from the risk of being supported by unsuitable care staff because pre-employment checks were carried out.

We found that the provider had appropriate systems in place to regularly assess and monitor the quality of the services provided.

We spoke with two people and one relative of a person who used the service. We also spoke with three members of staff and the registered manager who had the responsibility of overseeing the service.

The people we spoke with who used the service provided positive feedback regarding their experience of the service provided. Comments included 'I'm being listened to'and 'the staff are very friendly and patient'.

We viewed three care plans. Individual needs were established before the person used the service. We found that the care plans were tailored to the individual's needs and preferences.

Staff were knowledgeable about the people they supported and they understood the aspects of the safeguarding processes that were available to them.

Staff were provided with training appropriate to their roles. We found that staff were regularly supervised. One staff member advised 'I feel well supported and if I have any concerns I book a meeting with the manager'.

We found that the provider had a system in place to deal with complaints, including providing people who used the service with information about that system.