8 September 2014
During a routine inspection
Below is a summary of what we found.
Is the service safe?
People told us that the care staff treated them well and they felt safe. Comments included "It's all alright" and "I am treated with a great deal of respect."
We saw that improvements were being made to the home environment with new flooring and furniture provided. People using the service commented positively about this saying "We've had new sofas and a new television."
Is the service effective?
The care plan we looked at was being kept up to date reflecting the person and their current needs. Individual health needs were being addressed and support provided to attend appointments as necessary. One person told us "They make an appointment here on the phone and I can then pop round myself to see the GP.'
People's assessed needs were being met by staff with the necessary skills and knowledge. We saw that staff had access to the training and supervision that helped them do their jobs with records kept.
Is the service caring?
People using the service told us that staff treated them with respect and they were happy living at the home. Feedback included "Some staff are very pleasant company, very cheerful" and "It's got better here."
Is the service responsive?
People said they knew how to make a complaint and felt able to approach the manager or other staff. Comments included "They listen to me" and "They try to be reasonable and are friendly.'
Is the service well-led?
The registered manager named in this report has left the service. The registered provider was now in day to day charge of the service and the home is mainly staffed by his family members. Discussions were taking place as to the formal appointment and registration of a new manager with CQC.
Quality assurance processes were in place however these could be developed to ensure that specific measurable action plans were being documented following meetings with people using the service. This information may assist the service in ensuring that people were able to be fully involved in the running of the home.