5 September 2013
During a routine inspection
"I am not dissatisfied with anything"
"I am involved if I need to make any changes to [my relative's] care"
"I have regular carers but if anyone can't come I am always informed"
"They have absolutely wonderful staff" and
"I wouldn't hesitate to call if I had any issues".
We looked at the records of six people receiving personal care. Each record contained enough information to show how the person was to be supported and cared for. We saw that people gave consent to care, that reviews were undertaken and changes made to people's care plans when required. Risk assessments were carried out and if risk was identified there was clear instruction on how it should be managed.
The agency worked closely with other health and social care professionals to ensure that people received a service which covered all their needs.
There were systems in place to ensure that staff were recruited appropriately and the quality of services was continually monitored.