13 December 2012
During a routine inspection
People told us they received the care and support that met their individual needs. We found the provider was delivering a service which had respected people's views. Assessments and reviews conducted by the agency demonstrated they had consulted with people using the service to ensure they received the care, support or treatment required.
People using the service told us their privacy and dignity were respected. One person told us, 'They always call out to let me know they are here and leave everything as they found it.'
People told us they felt safe and reassured in the presence of staff and said staff respected their property and belongings.
We looked at the recruitment procedures for staff and found that suitable systems were in place.
Clear information was provided and stored appropriately to ensure it was kept safely.