7 January 2014
During a routine inspection
We spoke with an appointed deputy who told us that the provider offered their clients a service tailored to each person's individual needs. They described how clients agreed to work with the provider and were happy with the quality of the care and support provided.
We spoke with the manager about the processes in place to assess the needs of people who used the service. We were told of the care and support to improve and maintain people's independence and well-being. We saw that personal goals for people were monitored and changed accordingly.
We found that individual care plans, risk assessments and other relevant documentation were in place. There was a consent policy and process in place.
From discussion with the provider we saw that they responded appropriately to any allegation of abuse and complaints.
We found record keeping was comprehensive and information shared appropriately.