10 November 2022
During an inspection looking at part of the service
Delph House is a residential care home providing accommodation and personal care to older people. Delph House also is registered to provide nursing care, but this is in the process of being removed from their regulated activities. At the time of our inspection nursing care was not being provided and so not included in our report findings. Accommodation is provided in an adapted house situated in a residential area. Delph House is registered to provide accommodation for up to 39 people. At the time of our inspection 27 people were living at Delph House.
People’s experience of using this service and what we found
People told us they felt safe. People were cared for by staff who understood their role in identifying and reporting any safeguarding or poor practice issues. People had their risks assessed, monitored and reviewed and any actions needed to mitigate risk was understood and met by the staff team. People had their medicines administered safely. Staff were recruited safely with robust checks including references and criminal record checks. Staffing levels, experience and skills met the needs of people.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
The culture of the home was open and honest with a clear focus on person centred care. Staff were clear about their roles and felt confident to share their views and opinions. Communication was effective at ensuring care was responsive and staff felt part of a team. Quality assurance processes were effective at driving improvements and meeting regulatory requirements. Partnerships with other organisations supported best practice and learning.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 27 September 2017).
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has remained good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Delph House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.