15 September 2014
During an inspection looking at part of the service
During our last inspections on 23 April, 02 May and 15 May 2014, we found shortfalls in relation to medicines management, recruitment procedures, and assessing and monitoring the quality of service that patients received. In particular there was no person with the designated responsibility to monitor the quality of the service and clinical governance within the practice. The provider did not store medicines safely or securely, and there were no procedures for monitoring medicines. We also found that recruitment procedures lacked consistency and that required checks had not been undertaken for some members of staff. Following the inspection the provider wrote to us and told us they would take action to ensure they were compliant with these essential standards.
At this inspection we found improvements had been made. The provider had taken action and clinical governance arrangements were in place to maintain and improve the quality of patient care. There were protocols to ensure medicines were checked and stored safely and securely. The provider had also revised their recruitment procedures to ensure there was consistency, and that the required checks were undertaken when new staff were recruited.