16, 18 May 2013
During a routine inspection
We used a number of different methods which included observation to help us understand the experiences of people using the service, because some of the people using the service had complex needs which meant they were not able to tell us their experiences.
We saw staff were very busy as they provided care and support to people who used the service. We spoke to a relative and two people who lived at the home who told us staff were kind and helpful but they were kept very busy. Due to the low staff numbers on duty and the high dependency of many people staff worked very hard to make sure people did not have to wait for assistance.
There were not sufficient staff on duty to meet the needs of the people living in the home.
People had their needs assessed and care plans had been developed to meet those needs.
The provider had effective recruitment and selection procedures in place. People we spoke with told us they were happy with the care that staff provided. They said 'Staff are very kind." "They're great."
People who used the service, staff, and visitors were not fully protected against the risks of unsafe or unsuitable premises, in that ongoing problems with the heating and the passenger lift had not been adequately addressed.