3, 4 April 2013
During a routine inspection
A person who received a service said 'They're easy to work with. If you ask for a change of time or for a prescription to be collected it gets done.' A person's relative said 'You phone them up and they give you time. Anything I say to the office is passed on to the care workers.'
People had signed their care plans to show they agreed the contents. A care worker told us 'Care plans are our bible. We use them as a check list as they reflect what the person wants and what they are paying for'. We found support to manage medical conditions was included in care directions as appropriate. A person receiving a service told us 'It's all written down what they have to do and they do it.'
All staff were up to date with training in abuse awareness and safeguarding procedures. Outside office hours the manager and senior staff provided an on-call rota, so staff and people using the service could make contact for support at any time.
We spoke with three members of staff. They all told us they felt well supported by the service. Senior staff visited care workers whilst they were working with people. This was to help staff develop practice and to ensure good standards of care were upheld.