The Care Quality Commission
  • Doctor
  • GP practice

Archived: The Crane Surgery

Overall: Good read more about inspection ratings

Rectory Fields, Cranbrook, Kent, TN17 3JB (01580) 712260

Provided and run by:
Dr David John Hindmarsh

Important: The provider of this service changed - see old profile

All Inspections

23 August 2019

During an annual regulatory review

We reviewed the information available to us about The Crane Surgery on 23 August 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

2 March 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Crane Surgery on 2 June 2016. The overall rating for the practice was good. The full comprehensive report on the June 2016 inspection can be found by selecting the ‘all reports’ link for The Crane Surgery on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 2 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 2 June 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as good.

Our key findings were as follows:

  • Since our inspection in June 2016 the practice had improved their medicine checking system in order to ensure that medicines which expired were replaced at appropriate intervals.

  • The practice had revised the processes for the prevention and control of infection, to include annual infection control audits.

  • The practice had reviewed the processes for obtaining Disclosure and Barring Service (DBS) checks for staff.

  • The practice had reviewed the processes for maintaining personnel files.

  • The practice had reviewed the business continuity plan in order to ensure it is current and contains up to date information.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

9 June 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Crane Surgery on 9 June 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvements are:

  • Ensure that medicine checking systems are improved, in order to help ensure that medicines which expired are replaced at appropriate intervals.

  • Ensure that the processes for the prevention and control of infection, includes annual infection control audits.

The areas where the provider should make improvements are:

  • Continue to review the processes for obtaining Disclosure and Barring Service (DBS) checks for staff.

  • Continue to review the processes for maintaining personnel files.

  • Review the business continuity plan in order to ensure it is current and contains up to date information.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice