3 July 2013
During an inspection looking at part of the service
We found that it was not evident that care plans were being followed consistently.
People told us they were given choice about their day to day life. Staff were able to explain to us how they encouraged and supported people to make choices about their lives. People we spoke with told us they felt safe. The staff we spoke with had undertaken safeguarding training and were able to identify different types of abuse and what action they would take. We found some staff were not aware of the action they needed to take when presented with a safeguarding concern and that the provider had not taken appropriate action when there had been a safeguarding concern.
Staff had had some mandatory training but there were areas specific to the service, such as mental health awareness, where they had not had follow up training .
We saw that the organisation had ways to collect information and feedback in the service.