24 April 2013
During a routine inspection
Patients we spoke with told us that the clinic was always clean when they came in for appointments. We observed that there were effective systems in place to reduce the risk and spread of infection, so that people were cared for in a clean, hygienic environment.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. One patient told us that the nurse who had been involved in their treatment was 'excellent'. The provider had an effective system to regularly assess and monitor the quality of service that people receive. The service had carried out a quality assurance survey and we saw the results of this, which indicated that patients were happy with the overall service provided.