15 January 2013
During a routine inspection
People were positive about the service. One person told us, 'Excellent, very happy with it.' Another person described the dental care they had received as, 'First class.'
People told us they felt respected by staff and were fully involved in the decisions about their dental care and treatment. One person said they found the staff to be, 'Very pleasant, always have been.'
People who paid privately for their treatment told us that staff had spent time with them to discuss their treatment options and the costs involved. One person said that staff, 'Will tell you it will cost so and so.' Another person commented, 'I haven't had any nasty shocks.'
When we asked people if they would recommend the service to others, they told us they would. Comments we received included, "It's absolutely brilliant,' staff were, 'Lovely and kind,' and 'Very good dentist.'
We observed that the reception and clinical areas were clean and tidy. As we gave short notice of our inspection, we asked people if they always found it to be of the same standard. They told us it did. One person told us, 'Yes, always the same.'