21 January 2014
During a routine inspection
'Fantastic support workers who go the extra mile, reliable and professional. Would recommend this care agency to other families.'
A pictorial version of the satisfaction survey was provided for people who used the service and people who completed a questionnaire were very positive about the service they received and about the staff who supported them.
Client files gave details of the person and of the support provided. The support plans we looked at were personalised with detailed information relevant to the person being supported. Risk assessments were recorded where needed.
Safeguarding policies and procedures were available. Records we looked at confirmed that staff received annual training about safeguarding. An independent advocacy service was available for people who used the agency.
Staff were recruited as needed to provide support for new service users. Overall we were satisfied that appropriate checks were completed before people started working for the agency, however personnel records were not well maintained.