11 January 2018
During a routine inspection
Careworld services currently provides domiciliary care for 34 people living in their own home.
At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were not always consulted on how their care and support was planned and some care plans had not fully been developed.
The providers auditing and quality assurance processes and systems were not consistently effective.
The provider had ensured there were sufficient numbers of staff to provide a service, and that they were recruited and trained safely and to the needs of the service.
People were kept safe by staff who understood how to identify when they were at risk of harm and abuse.
People received care and support that was delivered in a person centred way to meet their individual needs. People and relatives were consulted on how they received their daily care and support.
People’s dignity was maintained and their rights to privacy were respected by the staff. People were encouraged and supported to maintain their independence.
People were treated with kindness and compassion and said they had positive interactions with staff.
Relatives and staff were confident about approaching the registered manager if they needed to and the registered manager responded to complaints and concerns appropriately.