30 January 2014
During a routine inspection
We toured the clinic environment and observed it to be visibly clean, thoroughly maintained and well lit. Cleaning and infection control procedures were in place to ensure staff were aware of their responsibilities. The clinic had disabled person's access including wide doorways for wheelchair use and a disabled toilet. We saw that facilities within the clinic enabled people's dignity to be respected during consultations and treatments and their safety maintained.
We look at records and documentation that the service had in place. Records provided evidence to show that staff were appropriately trained and qualified to ensure people were cared for by competent and experienced staff. We saw evidence to indicate the majority of recruitment checks were undertaken before staff began work. Systems had been put in place to gain feedback from people about their experience and this informed future service provision.