27 February 2014
During a routine inspection
One person said, 'The consultant went to a lot of trouble to explain everything before I signed the consent to treatment. The staff at the clinic were very good; nice, helpful and friendly. It is an excellent service as far as I am concerned.' The other person said, 'The consultant was at pains to explain that this may not completely fix my problem but that it was the best first step. I was given information leaflets. The place was exceptional and the staff were very professional.'
People told us they were satisfied with the treatment they received at the service. One person said, 'It is a very good clinic. I have had experience of other places and this place was exceptional. I would recommend it to anyone. It is great.'
People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Effective recruitment processes were in place.
A complaints procedure was available.