7 March 2013
During a routine inspection
People told us they received the right care at the right time as agreed with the agency. They also confirmed that care workers kept a record of the day to day care they had provided. However we were unable to determine that people's care plans were routinely updated to reflect their changing needs, as records of people's daily care were not available to view at the agency office at the time of our visit.
People told us the provider had sought feedback from them on the quality of the care the agency provided, and records were available to show this was happening. We found that care workers had received appropriate training to enable them to provide people with the right care and support needed, although records of training were not always supported by obtaining certificates from the training company.
All of the people we spoke with confirmed they had no concerns about the quality of the care they received and were complimentary of the staff saying they were pleasant and treated them with respect.