23 May 2013
During an inspection looking at part of the service
On our follow-up inspection the provider was found to be compliant be with the above regulations.
On our follow-up inspection the provider was found to be compliant be with the above regulations.
We did not speak to people who used the service as we focused on the outcomes that were non compliant.
We found that care folders were not organised in a way which ensured that staff could easily access current information about people. This could have resulted in staff reading and acting on out of date information. Risk assessments had not always been carried out and did not provide staff with details of how to minimise the risk to people. The home had not been adequately maintained and appropriate records had not been kept.
People's feedback was mixed but a recurring theme was lack of communication between staff at the home, relatives and other agencies. One relative said that they had no problems with communication but that was because they saw their relative every day and could communicate fully with them.
One person told us, 'There is always someone there to talk to'. A relative told us she thought the home was, 'Absolutely 100%' and they had 'no problems, no qualms, no issues, nothing'. However two other relatives and the advocate were less satisfied and all spoke of poor communication from staff at the home.
One person who had lived in the home for several years told us that things have changed in the home recently, but they were happy with the changes. They said that they liked the new people who had moved into the home, and they enjoyed speaking with them.
We observed the staff chatting with people in the home to ensure that they were able to make choices about their activities.