18 January 2013
During an inspection looking at part of the service
People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
We observed five people who used the service for a period of 40 minutes during lunchtime and recorded their experiences at regular intervals. This included people's mood, how they interacted with staff members, other people who used the service and the environment.
We spoke to the relatives of three people, who were complimentary about the standard of care provided to people who used the service. One relative told us: "I am really pleased with the home; the staff can't do enough for you. My relative is well looked after." Another relative said: "The staff are good they meet my dad's needs. If I have any concerns the manager and staff sort things out quickly."
People who use the service told us how their dignity was always respected. People also told us they were involved in making choices about their care. Relatives we spoke with confirmed there were always activities available for people. Relatives told us they felt involved in the home and confirmed they were invited to attend resident and relative meetings at the home.
People told us that they felt safe at the home and they would tell manager or staff if they were worried about anything. We spoke with two relatives who confirmed they would talk to the manager if they had any concerns. Relatives spoke very positively about the way safeguarding issues were being handled.
People told us they liked the staff because they talked to them and explained things. A person told us, 'I like everyone; they are all nice staff.' A relative we spoke with said, 'Staff are very cooperative.' A relative said, 'Even when they have got new staff, the manager explains thoroughly what must be done for people.'
People told us that if they had any concerns or complaints they would discuss them with members of staff or the manager. One relative we spoke with said, 'The manager has installed a caring ethos.'