28 May 2013
During a routine inspection
Prior to our inspection, members of the public told us that in some cases staff had not arrived to provide the help expected of them. The provider had established a system to check that staff arrived to carry out the work that they were expected to do. The feedback received from people who used the service stated that staff usually arrived on time.
The provider had a system in place to assess the quality of the work it carried out but this system was not applied consistently. The records used by the provider required further work to ensure that people were safe and that risks were eliminated where possible.