2 May 2013
During an inspection looking at part of the service
People experienced care and support that met their needs and ensured their safety and welfare. People told us they were happy with the care and support they received and said 'The staff are very good' and 'They help me and are pleasant.'
People were cared for by staff who were supported with supervision and training to deliver care safely and to an appropriate standard. Staff training had been either updated or was scheduled to be updated.
People who used the service, their relatives and staff were asked for their views about the care provided and these were acted on. People told us 'I can't complain about one of them. They're all very good.'
We saw that record keeping had improved and was in the process of being improved within the service.