23 July 2013
During an inspection looking at part of the service
We spoke with four people who used the service and with three relatives. People told us they felt involved with their care and they could change things about their care if they wished. People made the following comments about the staff:
'A lot are very good.'
'They're great they help me out.'
'Some are alright. I'd like to have set carers.'
'I can't fault them. They're very good.'
'Absolutely fantastic. I couldn't have cherry picked them better.'
We looked at three care records and found they now contained a greater amount of detail regarding people's preferences and how people wished their care to be delivered. All the people we spoke with were aware they had a care plan and told us they could change things if they wished.
The care records we looked at had been regularly reviewed and kept up to date. We saw that an effective system had begun to be developed to identify, assess and manage risks to the health, safety and welfare of people using the service and others.