28 November 2013
During a routine inspection
All of the people we spoke with who used, or had used, the service spoke very highly of the care and support they received. People told us that their care was based on their individual needs and that they had benefited from the care and treatment the service had given them. One person told us: "They are amazing. They're so lovely and caring. They don't breach any boundaries. I go there all the time. If you need someone to talk to you can just go there." Another person who had used the service in the past said: "Some of the things they do here are really good. It was this place that got me clean." None of the people who used the service had any concerns about the care and treatment they had received.
Staff we talked with were positive about the service and the environment in which they worked. They described being well supported and told us that they felt qualified and trained to carry out their roles effectively. One staff member told us: "People are involved in their treatment from the start. The goal shouldn't be ours. It's their goal." Staff described care and treatment that was focussed on the person using the service.