Manor Farm Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff were caring towards the people living in the home. We saw professional, working relationships that showed empathy and understanding. We saw staff working patiently and diligently to make sure people got what they needed. People were offered choices about the things that were important to them. The provider told us how they monitor staff practices closely to make sure they are caring and respectful. We observed a warmth between the staff and people living in the home.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People were offered a range of social activities to choose from. We saw a game of bingo being played by a number of people in one of the activity rooms. People were being supported to participate, some with the assistance of a carer to enable them to join in. One relative told us, “They do look after [person] well, I notice that when they are supporting [person]. They are careful and professional and know how to support with dementia.”

Staff told us about the importance of encouragement and patience so people can do as much as they can for themselves. The manager told us that following consultation with people in the home, they had implemented a ‘you said, we did’ board which they showed us. The aim of this was to give people control over their home and the care they received by making suggestions which the home then implemented.

Each table had a pictorial selection of food that was on offer for each meal. There were choices of 2 main meals and a dessert. The tables were laid in a way that resembled a restaurant. Whilst visiting the home, we saw people were engaged in activities such as word puzzles and creative art. In one of the activities rooms, we saw staff helping people to find the clues in word search magazines. We saw that there was a rolling menu over a 4-week period which created to match whatever the current season is. People were consulted in house meetings and in general discussions about the food they wanted to eat.

People’s care plans contained information about what the person wanted and what their specific choices were. We saw information for staff to follow, asking people how they liked to be supported with personal care. We noted that the information was written in a dignified and respectful way.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.