6, 14 February 2014
During an inspection looking at part of the service
There were 15 people living at Longworth House Nursing Home at the time of this inspection visit. We spoke with the acting manager, the chef, two registered nurses, the cleaner and three care staff.
We also spoke with six people who lived at the home and three relatives who were visiting.
Everyone told us that people were well looked after and treated kindly and with respect. Comments included, 'I am treated well by all the staff, I get the care I need,' and 'Everything is fine, I have no problems, staff are very kind.'
We reviewed a number of care records and found these demonstrated that people's individual needs were assessed and responded to.
We looked at the staffing arrangements in place. People told us that there were enough staff to attend to their needs. One person said, 'If you need a staff member you ring your bell and they come.' Staff training records were limited and did not demonstrate that staff were suitably trained.
We looked at systems to monitor the quality of the service. We found that the provider did not have an effective system in place.