13 September 2016
During a routine inspection
Woodstock is a care home for adults with learning disabilities. The home can accommodate up to three people. The home has a communal lounge and dining room and people who use the home each have their own bedroom and bathroom. The home is shared with the deputy manager and their family.
The provider has another service, 14 Churchfields, which is situated less than a mile away from Woodstock. 14 Churchfields was also inspected as part of this visit. The two homes have a number of staff who work across both of them. The provider’s records also relate to both locations.
The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The deputy manager and their family are part of the registered manager’s extended family, who is also the registered provider of the home. The staff team are all family members of the registered manager. At the time of our visit three people were living at the home.
Staff told us they worked as part of a team, that the home was a good place to work and were committed to providing care that was centred on people's individual needs. There was a strong caring culture shown by the registered manager and staff. People told us that they felt cared for and valued by staff, they were very happy living in the home.
Staff received the training they needed to deliver a high standard of care. They told us that they received a lot of good quality training that was relevant to their job. Everyone we spoke with including people's relatives and staff said people received individualised care in relation to all of their needs. Relatives felt that quality of life for their family member had improved since moving into the home because of the opportunities offered and high standards of care provided.
There were effective systems in place to manage risks, safeguarding and medication, and this made sure people were kept safe. Peoples care was planned in a consistent and positive way, and protected people's dignity and rights.
People received care and support that was responsive to their needs. Care plans provided detailed information about people so staff knew exactly how they wished to be supported. People were at the forefront of the service provided at the home. They were encouraged to develop and maintain their independence. People participated in a wide and varied range of activities. Regular outings and holidays were organised and people were encouraged to pursue their interests and hobbies. The registered manager and staff were passionate about promoting people’s independence and worked hard to find opportunities for people to be independent.
The staff team had the right values and skills to work with people who lived at the home. Staffing levels remained at the levels required to make sure every person's needs were met and helped to keep people safe.
Systems were in place which continuously assessed and monitored the quality of the service, including obtaining feedback from people who used the home and their relatives. Systems for recording and managing complaints, safeguarding concerns, incidents and accidents were managed well.