Archived: Select Medicare

The purpose of this visit was to check if improvements had been made. We did not speak with people who used the service on this visit.

We found that the provider had made improvements. Additional staff had been recruited to enable continuity of care for people using the service during planned absences,sickness and training. Staff were being supported through regular supervision and training to carry out their role properly and effectively. Steps had been taken to implement effective systems to monitor the quality and safety of service provision and improve outcomes for people who use the service.

Some people were unhappy about missed or very late visits that had affected their daily lives and their standard of care. They also commented that communication from office based staff was disorganised and not always reliable.

We found that staff were not adequately supported in their role and that there were not effective processes in place to identify and implement improvements to the quality of the service provided.