3 October 2013
During a routine inspection
One person using the service said 'I have a care plan and my carer comes on time and does the things in it. I am well satisfied with Brook Street and my carer'. A relative said 'I am satisfied with the agency. They always turn up on time and do what they have to do. They treat my mum with respect and they respect our home. They carried out an assessment when my mum first used the service and asked us what she needed'.
We spoke with two members of staff. One member of staff said 'Brook Street makes sure I have the right training so that I can support the people I provide care to'. The other member of staff said 'I encourage and support people just out of hospital to get back on their feet. The agency makes sure I am properly trained. They match our skills and experience with the needs of the people we support'.
Croydon, Southwark, Lewisham, Greenwich and Bromley local authorities commissioned services from B S Project Services Limited. We contacted these local authorities commissioning/contract monitoring teams. All told us they had no concerns about the service.
We found that appropriate recruitment checks were undertaken before staff began work.