4 September 2013
During a routine inspection
People considered they had the same staff to meet their current needs, which they liked. They said, "We know who is coming and we feel safe with them in our home". People considered staff were well trained to do their job and one person said, 'We trust their judgment about our care'. People considered the service was responsive to their changing needs.
People told us they were regularly asked if their service was satisfactory. They confirmed formal surveys were in place to gain their views about their care or how the service was run.
The provider had systems in place that enabled them to identify problems swiftly and act upon them to keep people safe at all times. This meant that the service was effective and well led.