17 January 2013
During a routine inspection
People told us that they felt able to raise any issues with the manager or staff should they have any concerns. Staff talked of their awareness of how to keep people safe from harm.
Staff told us about the training that the service had arranged for them so that they would recognise abuse and how to report it.
People told us that staff were punctual and reliable. People's relatives told us that staff were always friendly and professional when they visited. One person said they are brilliant always on time another said "they are very caring they are like friends".
People we spoke with said their comments were listened to by staff. A relative said that they would speak to the manager and staff talk to staff if they had any concerns about the service.