12 March 2014
During an inspection looking at part of the service
During our inspection we spoke with five people that currently received services from Rainbow Care Limited. We also visited the agency's office unannounced. We also looked at the monitoring reports from the commissioning team at West Sussex County Council, who provided funding for a number of the people who used this agency. Each of these sources told us that the agency had not missed any care calls since our last inspection.
We found that the agency had implemented a new call monitoring system for those people who were most vulnerable. As such we saw that for those people who required support at specific times, care staff were confirming with the office that they had arrived at the person's house. This meant that peope were better protected because the agency ensured that they received their care.
People told us that they were happy with the quality of care that they received from Rainbow Care Limited. They said that the quality of service had improved significantly and that they now "Never missed a call" and "My previous issues with late calls are all resolved now." People told us that they received a "good service" and had "No concerns or complaints at all".