14 February 2014
During a routine inspection
People who used the service told us that information had been provided to them which had enabled them to make decisions about their care and treatment. We observed throughout our inspection that staff treated people with respect and protected their dignity during their treatment. One person told us 'The staff have been really nice and respectful all the way through.'
We found that there was an effective recruitment process in place which ensured staff had the skills to meet people's needs safely.
We found that people who used the service were supported to raise any concerns. We saw that concerns were dealt with effectively and in a timely way.
We saw that people's personal records were accurate and fit for purpose and were kept securely.