8, 18 November 2013
During a routine inspection
People who used the service said they did not have any complaints, concerns or issues about the care and treatment given. Those spoken to said they had been ' treated well, provided with the required information and staff had made sure they could be contacted outside normal clinic hours'. One person said they were 'very happy with the service and everything had been done to accommodate their wishes'.
We saw the clinic was well furnished, clean and situated in appropriate surroundings and a comfortable environment.
We checked client records and saw before people received care or treatment they were asked for their consent and the provider acted in accordance with their wishes. We confirmed staff received training and support to deliver care and treatment safely to patients.
There were systems in place to identify, assess and manage risks to the health, safety and welfare of people used the service and others.
We saw there were information leaflets at the reception area and throughout the premises that encouraged people who used the service to make complaints, suggestions or concerns known.