The Care Quality Commission
  • Non-hospital acute service

Archived: David MacKinnon - Harley Street

69 Harley Street, London, W1G 8QW (020) 7487 5407

Provided and run by:
David MacKinnon

All Inspections

13, 17 December 2013

During a routine inspection

We spoke to one person using the service who said that Mr MacKinnon "Knows me well and is caring." We saw that records of care and treatment provided had been kept for each person in order to meet their needs and to maintain their health and safety.

People's records were secured and could be located promptly when needed. We observed that people's notes were kept in alphabetical order and in locked filing cabinets to help protect confidentiality.

Mr MacKinnon involved people using the service in their care by carrying out one to one consultations in which he described the risks and benefits of any proposed treatments. People were asked verbally for their consent before they received any care or treatment.

Mr MacKinnon engaged in a programme of continuous professional development to maintain up-to-date skills and made appropriate arrangements for alternative care when he was personally unavailable. One person told us that they were "very satisfied" with the care provided.

There were effective systems in place to reduce the risk and spread of infection. We observed that equipment was kept in such a way as to minimise the possibility of infection and that Mr MacKinnon followed procedures, such as hand washing protocols, to minimise the risk of infection. Clinical waste was disposed of appropriately with the aid of an outside contractor. We saw that the premises were clean and that people were cared for in a hygienic environment.

16 October 2012

During a routine inspection

Patients told us that they were "happy" with the information provided by Mr MacKinnon. One patient told us that the information provided was "very clear". Mr MacKinnon had information available for patients in a patients' guide and a statement of purpose. The information was available at the service and could be requested by patients at any time. Patients had consultations and treatment with Mr MacKinnon in private and a chaperone was available if patients requested one.

Mr MacKinnon carried out examinations (such as hearing tests) prior to diagnosis and treatment. Mr MacKinnon kept paper records for each patient he treated. Patients told us that they were satisfied with the quality of care that they received from Mr MacKinnon. One patient told us that Mr MacKinnon was 'quite marvellous'.

Mr MacKinnon attended relevant training sessions regularly, including tutorials held by the Independent Doctors Forum (IDF). We saw examples of the patients' satisfaction surveys that were carried out. In one survey, although only three responses were received to date, they all rated the quality of the service as excellent. Mr MacKinnon also carried out an audit of 12 patients in 2011 to find out what they felt about the practice introducing CCTV on the premises. There was evidence that medical equipment was monitored and checked and there were maintenance contracts for the building and equipment where appropriate.