25 October 2011
During a routine inspection
People who used the service told us they were involved in the planning of their care; that the beautician discussed their support options and treatments with them. They said that they were provided with the client profile (service user guide), and that staff respected and recognised their individuality and human rights.
People who used the service told us that they were able to visit the service prior to making an informed decision that the service could meet their needs. They said on their first consultation they had to complete a self assessment form. They told us their care needs were based on their individuality, such as medical condition, including any allergies, the outcomes they might expect, social and day time activities and to maintain relationships with their families.
People who used the service informed us they felt safe in the service and they knew whom to speak to if they felt uncomfortable with a situation. They told us they would speak with the manager who would act on their behalf. They said they had been provided with the service's complaint procedure but they have never had to use it