9 April 2013
During a routine inspection
We were told staff were respectful and kind. Comments received included: 'They were very kind and considerate' and 'They were very welcoming and put me at my ease'.
We last inspected the service on 5 December 2012 and found moderate concerns relating to infection control, staff training and staff appraisal systems. We also found minor concerns that the provider did not have adequate systems in place to deal with emergencies. During our inspection on 9 April 2013 we found the provider had addressed all of these concerns.
People were provided with safe and effective treatment and support. There were arrangements in place to deal with foreseeable emergencies.
There were effective systems in place to reduce the risk and spread of infection. People were cared for in a clean, hygienic environment that was suitably designed and adequately maintained.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
People's personal records including medical records were accurate and fit for purpose. Records were kept securely and could be located promptly when needed.