31 October 2013
During a routine inspection
Staff interactions were kind and professional and people appeared very comfortable with the staff who supported them. We saw that staff were very skilled in recognising and responding to changes in people's behaviour which may indicate they were unhappy or becoming distressed. The staff we spoke with had a very good understanding about the needs and preferences of the people they supported.
People were supported to make choices about their day to day lives. Staff used a range of communication methods to assist people. These included photographs, objects of reference and signing.
The home provided a comfortable and safe environment for the people who lived there. A programme of redecoration and refurbishment had commenced.
Staff morale was noted to be very good. Staff told us they received the required training to enable them to meet the needs of the people they supported.
Systems were in place to monitor and improve the quality of the service people received.