The Care Quality Commission

Archived: Safe & Sound Domicilary Care Agency

32 Berrycoombe Hill, Bodmin, Cornwall, PL31 2PW

Provided and run by:
Mrs Josephine Alma Libby

All Inspections

14, 20 December 2011

During an inspection looking at part of the service

The people we spoke with told us that they were very happy with the care and support they received. They told us that staff staff came on time and stayed for the correct amount of time. People said that staff treated them with respect and dignity, and did what they were asked. People said that if they had a concern then they felt that they would be able to raise it.

Comments from individuals included: "I have found them to be very good, nothing is too much trouble", and "I can't say anything bad about the carers".

4 July 2011

During an inspection in response to concerns

People told us that they were happy with the service. Comments from people included "They treat me with respect and dignity", "They are friendly and reliable", and "With Safe & Sound the client comes first". However one person we spoke to said that whilst some of the carers were good that others were amateurish and not professional.

People told us that were happy to raise a complaint if they needed to and one person said that they were happy to recommend the service to other people.

We were told that staff were generally on time, and that this was the case even during the snow in the winter. We were also told that they were "willing to come at any time of day". One person's views differed from this and they said that there was little organisation, and staff would turn up if they remembered.

People also told us that they were happy with the care staff. Comments about staff included " We can't find fault with the girls who come at the moment" and "They have a genuine caring attitude."

10 December 2010 and 20 December 2011

During an inspection in response to concerns

People who use the service told us that they were generally happy with the service, although people did have some concerns about individual members of staff. One person told us that most of the people who came to see him/her were very good and treated him/her with respect; however one person was cheeky and disrespectful. Two other people were also satisfied with the care they received, however another person told us that one staff member did not carry out the tasks they expected them to. We found that for everyone we visited the information they had in their home about the care they had agreed to were incomplete. In once case there was no information about what had been agreed to be provided. This means lack of clarity means that both people using and providing the service may be unclear about what tasks are to be done.

We also spoke with five members of staff by telephone about the care they provided. All of the staff were very happy in their work, feeling well trained and being well supported. They felt that they could always approach the service provider for any advice or guidance.