21 January 2014
During a routine inspection
There were no people available to speak with at the time of the inspection. Instead we looked at recent satisfaction survey results, conducted in October 2013, to gather the views of people using the service. Overall the 32 respondents expressed high satisfaction levels with the service they had received with regards to having confidence in and receiving reassurance by the Professor, and receiving sufficient explanations around the advice and treatment offered.
Professor Lionel Fry undertook regular professional appraisals and ongoing professional development.
We were informed there were no formal complaints recorded in the 37 years the service had been open.