The Care Quality Commission
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  • Care home

Archived: Greenfields Residential Home

Overall: Requires improvement read more about inspection ratings

30 Studley Road, Luton, Bedfordshire, LU3 1BB (01582) 722976

Provided and run by:
Beekay Investments Limited

All Inspections

03 February 2015

During a routine inspection

We undertook an unannounced inspection of Greenfields Residential Home on 3 February 2015. The home provides residential care and support for up to 36 older people. At the time of our inspection there were 23 people living in the home.

The service is required to have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. There was a new manager in post at this service and they were in the process of registering.

There were sufficient staff employed to meet people’s needs, and people were supported in a kind and compassionate way which was personal to them.

Staff were aware of people’s rights and choices, and provided people with support in a person centred way and respected their privacy and dignity.

The provider had a robust recruitment process in place, and staff had received a variety of training.

They had a good understanding of the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS).

Safeguarding concerns were not always reported in a timely way due to a lack of staff understanding of their responsibilities and reporting processes.

Care plans did not always contain up to date information to enable staff to support people safely and effectively. Activities in the home were limited.

People were involved in making decisions about their care or, where they were unable to, then the staff involved the person’s family or representative with any decision making.

People were supported to have a healthy and nutritious diet and to access healthcare professionals when required.

Medicines were administered by staff who had been trained to do so safely, but they did not always receive them at the times they were prescribed.

The new manager had started embedding quality monitoring systems and promoting an improved inclusive culture within the home. People were encouraged to share their views and raise complaints and these were used to drive improvements and achieve a better standard of care.

30 August 2013

During a routine inspection

When we inspected Greenfields Residential Home on 30 August 2013, we spoke with two people who used the service and the relative of another. One person told us, "I'm always happy living here."

As most people in this home had difficulty with verbal communication due to dementia, we spent time observing the daily activity. This helped us to understand people's experiences. There were sufficient staff on duty and we noted they were courteous in their approach to people, and competent when they delivered care. We observed positive engagement between the staff and the people who used the service.

This home provided a clean and safe environment for the people who lived there. There was a relaxed and homely atmosphere, and people had their own personal belongings around them.

There was a complaints procedure in place, and people who used the service, and their relatives, knew who they should report any concerns to. A summary of the complaints policy was displayed and was readily accessible to people in the home.

We found that records were stored securely in this home. They were appropriately completed and fit for purpose.

28 June 2012

During an inspection looking at part of the service

When visiting Greenfields Residential Home on 28th June 2012, we found the atmosphere to be welcoming, homely and were met by friendly staff. We spoke with seven out of the 24 people living at the home, all who told us they enjoyed living there. People told us 'the staff are lovely', 'I am well cared for', and one person told us 'I couldn't wish for better'.

People told us they were offered choices at meal times, choices about when they got up or went to bed, and also told us they were involved in decisions about their care.

15 December 2011

During an inspection looking at part of the service

During our visit to the home on 15 December 2011 we spoke with four people who live at the home and observed care being provided. People told us that things had improved in the home recently.

We received very positive comments about the way staff treated people from the four people we spoke with. They said that the staff were, 'Nice' and, 'Kind'.

Throughout our visit we saw and heard staff providing care to people in a calm, respectful and sensitive manner.

People told us that they were offered choices on a daily basis. For instance, the times they got up and went to bed. We were told there was always a choice of food at mealtimes, that extra servings were always available and that it was of good quality.

18 October 2011

During an inspection in response to concerns

During our visit on 18 October 2011 people who receive a service at Greenfields told us that the staff are nice and they felt well looked after. People said that staff generally came quickly when they called and that staff didn't make a fuss when they asked for help. However, people also told us on occasions they have had to wait in excess of 30 minutes to be assisted to the toilet.

People said that the food was good and they were offered choices from a menu. The meal served during our inspection looked nutritious. We were concerned that records did not show that people requiring help to maintain their fluid intake were being offered sufficient drinks.

People told us that the home is clean and their visitors were made welcome.

We were told that an activities co-ordinator works three afternoons each week and was, 'very good'. During our visit we saw people participating in activities such as knitting and colouring.

We were concerned that risk assessments and care plans were inaccurate and or were not always followed by staff. This meant that people may not always receive safe, consistent care. All staff had received training in how to move people safely in the last 12 months. However, a significant number of staff had not completed other important training such as safeguarding and skin care.