15 November 2012
During a routine inspection
The provider had not commenced the registration process with CQC to update the location of the service, therefore the previous location address still remains on any reports until such time that this information is received.
During our visit we spoke with seven people who used the service or their relative and four staff members. These were the manager and three care workers. We also took information from other sources to help us understand the views of people who used the service, which included a satisfaction survey and meeting minutes. Most of the people who used the service we spoke with told us they were content with the care they received and with the staff team. One person who used the service told us 'They show up when I want them to, to take me to my appointments and go shopping'. Although another person who used the service told us 'sometimes they forget to turn up and they are not very hot on paperwork'.